Privacy Policy

Cyclone Cleaning & Janitorial (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to safeguard it. By using our website and services, you consent to the practices described in this policy.

Plain Language Summary

• We collect information like your name, contact details, and service address to provide cleaning services and process payments.
• We collect payment information when you purchase gift cards and use secure payment gateways.
• We use tools like Google Analytics to improve our website.
• Your data is secure, and we do not sell your personal information.
• You have rights over your data, including access and deletion.
• For details on how we handle cookies, please see section 3.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, phone number, service address, and any other information you provide when you contact us, request a quote, or schedule services.
• Payment Information: Credit card details or other payment information processed securely through our payment gateway providers. This includes information required for the purchase of gift cards.
• Gift Card Information: If you purchase a gift card, we will collect information such as the recipient’s name, email address, and message. This information is used to process and deliver the gift card.
• Usage Data: Information collected via Google Analytics and Facebook Pixel to monitor website usage.
• Job Application Information: If you apply for a position with Cyclone Cleaning & Janitorial, we may collect your name, contact information, employment history, availability, responses to application questions, and other details provided during the job application process. This may also include information about your work eligibility and optional equal employment opportunity (EEO) data, such as gender and ethnic background, which is collected voluntarily. Sensitive information will be handled according to strict confidentiality protocols.

2. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services.
• Process payments securely, including those for gift card purchases.
• Communicate with you regarding quotes, scheduling, customer service, and gift card orders.
• Apply and process cancellation fees, as outlined in our cancellation policy.
• Market our services, including showcasing customer reviews.
• Analyze website performance to improve user experience.
• Evaluate Job Applicants: We use information collected through job applications to assess qualifications, conduct interviews, verify references, and communicate with candidates during the hiring process. Work eligibility data may be used to ensure compliance with legal hiring requirements, and optional EEO data may be used for internal reporting purposes to support our commitment to diversity and equal opportunity.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience, analyze website performance, and help us understand how you interact with our content to improve our site. Cookies are small text files stored on your device that allow us to recognize your preferences and personalize your experience. Our company does not sell any of our users’ data to third parties.

We use the following types of cookies:

• Analytics Cookies: These cookies are used to collect information about how visitors use our site. We use services like Google Analytics, Bing Analytics, and Facebook Analytics to understand website traffic and usage patterns. This data helps us improve our content and user experience.
• Functional Cookies: These cookies are essential for certain features of our website to function correctly. They enable basic site functionalities like page navigation, user login sessions, and access to secure areas of the website.

You can manage or disable cookies through your browser settings, where you may have the option to select “Do Not Track,” depending on your browser. Please note that disabling cookies may affect the functionality of certain parts of our website.

If you have any questions about our use of cookies, feel free to contact us using one of the methods at the bottom of this page.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Our marketing agency, payment gateway provider, and gift card provider (if applicable) only use your information to the extent necessary to provide their services, under strict confidentiality agreements.
• Employees: Our cleaning staff receives your contact details and service address to perform the cleaning services.
• Recruitment Purposes: We may share your job application information with third-party service providers involved in the recruitment process, such as background check agencies, under strict confidentiality agreements.

5. Data Retention

We retain your data for as long as necessary to provide our services and as required by law. You may request the deletion of your data at any time, subject to legal obligations.

• Gift Card Data: Gift card data, including recipient details and purchase information, may be retained to facilitate customer service inquiries, fraud prevention, and for legal or accounting requirements.
• Job Application Data: We retain job application data for six months after the position is filled to consider you for future openings or as required by law. If your application is successful and you are hired, your information will be retained as part of your employee record. You may request the deletion of your application data at any time, subject to legal obligations, by contacting us using the information provided below.

6. Your Rights

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your data.
• Opt out of any sale of your personal information (note: we do not sell any data to third parties).
• Receive equal service and price even if you exercise your privacy rights.

To exercise these rights, please contact us using the information at the bottom of this page or use our contact form.

7. Security

We take your privacy seriously and implement robust security measures, including encryption and secure servers, to protect your personal data. Our website is protected by Cloudflare to ensure its security.

• Security for Payment Data: Payments, including those for gift card purchases, are processed through secure payment gateways, ensuring the highest level of security.
• Security for Job Applicant Data: We apply strict security measures to protect all job application data, including encryption, secure data storage, and restricted access protocols. Sensitive personal information is processed and stored with additional security measures to prevent unauthorized access or disclosure.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13 years of age.

9. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. These sites are governed by their own privacy policies, and we encourage you to review them.

10. Data Breach Procedures

In the event of a data breach, we will promptly notify affected users via email and take all necessary steps to mitigate the breach in compliance with applicable laws.

11. International Users

Our services are intended for U.S. residents in Santa Clarita, CA and San Fernando Valley, CA. We do not target or serve users outside the U.S.

12. Changes to This Policy

We review and update this Privacy Policy periodically, at least annually, to ensure ongoing compliance with legal requirements. Significant changes will be posted on our website, and you will be notified via email if necessary.

13. User Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this policy.

14. Accessibility

This Privacy Policy is available in alternative formats upon request to ensure accessibility for all individuals. Please contact our webmaster, CornerClicks, through their contact page to request a different format.

15. How to Protect Your Own Data

We recommend that you take steps to protect your personal information, such as:

• Using strong, unique passwords for your online accounts.
• Being cautious of phishing attempts or suspicious emails.
• Regularly updating your software and security settings.

16. Voluntary Disclosure of EEO Data

Providing information about your gender, ethnic background, and other EEO-related data is entirely voluntary. Choosing not to disclose this information will not affect your application status. Any EEO data collected will be used solely for internal analysis to support our equal employment opportunity policy and will not be shared with third parties, except as required by law.

17. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at: